Return & Refund Policy
Sarah Rose Boutique
At Sarah Rose Boutique, we want you to feel confident when shopping with us. If your purchase does not fully meet your expectations, we offer a clear and fair return and refund process, outlined below.
By placing an order with us, you agree to the terms described in this policy.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
Items are unused, unworn, and unwashed
All original tags and packaging are intact
The item is returned in its original condition
Returns that do not meet these conditions may not be eligible for a refund.
How to Request a Return
Before sending any item back, please contact our customer care team at:
📩 info@SarahRoseBoutique.com
Please include your order number and the reason for the return, so we can assist you as efficiently as possible.
Return Shipping Costs
Return shipping costs are handled as follows:
Free returns may be offered depending on the situation, including:
Items that arrive damaged or defective
Incorrect items received
Products that do not match their description
For returns due to preference or sizing, return shipping costs may apply. Any applicable costs will be clearly communicated before you proceed.
We always aim to assess each return fairly and provide a suitable solution.
Refunds
Once your return has been received and inspected, we will process your refund promptly.
Refunds are issued to the original payment method
Processing times may vary depending on your payment provider
You will receive confirmation once your refund has been completed
Exchanges
If you prefer an exchange instead of a refund, please let us know when contacting customer care. Exchanges are subject to product availability, and we will do our best to accommodate your request.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible with:
Your order number
Clear photos of the issue
In such cases, we will work with you to offer a replacement, exchange, or refund, and return shipping costs will be covered by us where applicable.
Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons. Where applicable, this will be clearly stated on the product page.
Need Assistance?
Our customer care team is available 7 days a week and is always happy to assist with any return or refund questions.